Frequently Asked Questions

Everything you might like to know before your piece finds its way to you.
About The Sentimentalist
Where are you based?

Our studio is based in Budapest, where each piece is thoughtfully designed and handcrafted in collaboration with skilled local artisans.
What does "The Sentimentalist" mean?

To us, jewellery is more than adornment — it's memory, emotion and expression. The Sentimentalist was born from the belief that the most meaningful pieces are the ones that tell a story and become part of your own.
Are your pieces handmade?

Yes. Every piece is handcrafted using traditional jewellery-making techniques and responsibly sourced materials. We believe in creating timeless jewellery made to be worn, loved and passed on.
Orders & Shipping
How long will it take to receive my order?

Our production times depend on the type of jewelry you've chosen.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking details.
How much does shipping cost?

Standard Shipping

  • Hungary: €10
  • Europe: €20
  • Worldwide: €35

Free shipping

  • Hungary: orders over €150
  • Europe: orders over €300
  • Rest of the World: orders over €400

Express Shipping

  • Hungary: €25
  • Europe: €40
  • Worldwide: €60
Why do made-to-order and custom pieces take several weeks?

Because something truly personal takes time.

Every made-to-order or custom piece begins with understanding your story and vision. From there we carefully source the right materials and handcraft your jewellery using traditional techniques.

This thoughtful process takes several weeks, but it ensures every piece is created with intention and made to last.

Start the process now with a free consultation.
Can I request express shipping?

Yes. If you need your jewellery by a specific date, please email us at aloha@the-sentimentalist.com before placing your order and we'll do our best to accommodate your request.

Please note that express shipping only shortens the delivery time. It does not reduce the production time for made-to-order or custom-made pieces.

If your order is time-sensitive, we recommend exploring our Ready to Ship collection. These pieces are dispatched within 2–3 business days and are the best option when you need your jewellery sooner.
Do you ship internationally?

Yes — we ship worldwide using tracked delivery services.

Please note that customs duties or import taxes may apply depending on your country's regulations and are the responsibility of the recipient.
Will I receive tracking information?

Yes. As soon as your order has been dispatched, you'll receive a confirmation email with your tracking details.
What currency can I pay with?

Our webshop operates in EUR (€), so all prices and payments are processed in euros.
Will my order be gift wrapped?

Yes. Every order is beautifully packaged in our signature gift box, whether it's a gift for someone special or a keepsake for yourself. We believe unwrapping should feel just as meaningful as the jewellery inside.
Jewelry & Materials
What materials do you use?

Our jewellery is crafted from responsibly sourced sterling silver and 14k solid gold, complemented by carefully selected gemstones and freshwater pearls.

Each material is chosen for its beauty, durability and ability to accompany you for years to come.
Are your diamonds ethically sourced?

Yes. Our diamonds are sourced through suppliers accredited by the Responsible Jewellery Council (RJC). White diamonds used in our engagement rings are also accompanied by GIA certification.
Do you offer custom or personalised jewelry?

We'd love to create something meaningful together.

Whether you're dreaming of a bespoke design, a special engraving or a carefully chosen gemstone, we'd be happy to explore the possibilities with you.

Get in touch or book a free consultation — we'd love to hear your story.
How do I find my ring size?

The most accurate way is to visit a local jeweller for professional sizing.

If that's not possible, you can:

  • Measure the inside diameter of a ring you already wear on the intended finger.
  • Wrap a strip of paper or string around your finger and measure the circumference.

If you're unsure, don't hesitate to contact us — we'll be happy to help you choose the right size.
What if I order the wrong ring size?

We recommend confirming your ring size before placing your order, as resizing is not always possible and, where available, is subject to an additional fee.

If you're unsure about your size, please contact us before ordering — we'll be happy to help you find the right fit and avoid the need for resizing later on.

If your ring doesn't fit, get in touch and we'll advise you on the options available for your specific design.
Care & Repairs
How should I care for my jewelry?

To keep your jewellery beautiful for years to come:

  • Store it in a dry place.
  • Avoid contact with perfumes, lotions and household chemicals.
  • Remove it before swimming, exercising or heavy manual work.
  • Clean it gently with a soft polishing cloth.

For more detailed advice, please visit our Jewelry Care Guide.
Can I wear my jewelry every day?

Absolutely. Our jewellery is designed for everyday wear.

Like all fine jewellery, however, it will stay beautiful for longer if treated with care and removed during activities that may cause unnecessary wear.
Do you offer repairs?

Yes. We believe jewellery should accompany you for a lifetime.

If your piece ever needs repair, please contact us at aloha@the-sentimentalist.com and we'll be happy to help.
Can my ring be resized?

Many of our rings can be resized, although this depends on the design. Get in touch and we'll let you know the best option for your piece.
Returns & Exchanges
Can I return my jewelry?

Yes. If you're not completely happy with your purchase, please notify us within 7 days of receiving your order by emailing aloha@the-sentimentalist.com.

To be eligible for a return, your item must be unused, in its original condition and packaging, and returned using a trackable shipping service.

Please note that custom-made, personalised and made-to-order pieces cannot be returned. Made-to-order refers to any piece that is crafted especially for you after your order is placed, including all items that are not currently available in stock.

For full details, please see our Returns & Refunds Policy.
When will I receive my refund?

Once we've received and inspected your returned item, we'll notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Can I exchange my jewelry?

We currently offer exchanges only if an item arrives damaged or defective.

If this happens, please contact us at aloha@the-sentimentalist.com, and we'll be happy to help arrange a replacement.
Who pays for return shipping?

Unless your item is faulty or incorrect, the cost of returning your jewellery is the responsibility of the customer.

We recommend using a tracked shipping service, as we're unable to accept responsibility for items lost during transit.

For full information about returns, refunds, exchanges and your consumer rights, please refer to our Returns & Refunds Policy.
Still have a question?

If you couldn't find the answer you were looking for, we'd love to hear from you.

Whether you're choosing a meaningful gift, planning a proposal or dreaming of a bespoke piece, we're here to help.

Contact us at aloha@the-sentimentalist.com.